
Sentiment analysis of Product reviews/survey data: Customer centric company tries to understand what customer need and deliver that. Customer experience is the key to business success. Customer centricity is a new way of doing business that give positive customer experience. But what customers saying about your brand? Businesses are using tools or web scraping techniques to collect the product reviews, customer feedback data or social media data. Web scarping is a method of gathering data available on websites. Once you have the product reviews, customer feedback data or survey results data, sentiment analysis helps to find the insights on the data. The text analytics tools (Natural language processing ) can provide insights analyzing the text data and separates the text data into tags like positive, negative, and strong positive. You can Understand what your customers like and dislike about your product. Compare your product reviews with those of your competitors. Get t...